Privacy Policy/Terms of Use

We are glad that you have chosen Cheyenne Products as your partner!  Everything we do is focused on providing quality products and great customer service to you, our business customer. The following policies, terms and conditions were developed to help define how we will interact with you, our business partner. Please read these policies, terms and conditions carefully.

Policies, Terms and Conditions May Change

The information contained in this website policy represents the current policy of Cheyenne Products as of the day the policy is posted.  Because we must respond to changing market conditions and are constantly evaluating how to better work with our customers and partners, such documents should not be interpreted as legally binding commitments, but rather as flexible documents subject to change occasionally.

All online policies, terms and conditions are for informational purposes only.  Cheyenne Products makes no warranties, express, implied, or statutory, by posting such documents.

Cheyenne Products may occasionally change any of its online policies, terms or conditions on this website, add or remove any terms of such documents, or remove or discontinue such documents completely, at any time.  If we make any such changes, we will post the revised documents to this website, and will revise the publication date on them, but will not provide any other notice to you.  We encourage you to check all online policies and similar documents relevant to your business periodically to keep informed about their status.

Privacy

This privacy notice discloses the privacy practices for Cheyenne Products.  This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

Cheyenne Products is the sole owner of the information collected on this site.  Cheyenne only collects information that you voluntarily give us via email or other direct contact from you on our website.  We will not sell or rent this information to anyone.

In order to use this website, you must first complete the registration form. During registration you are required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.  It is also used to confirm your status as a business customer

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order, or comply with applicable federal or state law.

Unless you ask us not to, we may contact you in the future to tell you about specials, new products or services.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

The information that you provide to us during registration and check out is protected online through our secure website hosted by GoDaddy with SSL certificate from McAfee for you additional protection.

We use Pay Pal to process purchases you make and do not store your credit card information on any Cheyenne Product system or applications.

While we partner with established third party hosts to protect your information online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information which is always stored in a secure environment.

Cookies

“Cookies” are data that a website transfers to an individual’s hard drive or other web browsing equipment for record keeping purposes. Cookies allow the Website to remember important information that will make your use of the site more convenient. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value. Certain cookies will be used on the Site regardless of whether you are logged in to your account or not.  Like most websites, we use cookies in order to improve your online experience.

Warranties

Your merchandise is warranted for ninety (90) days against manufacturing defects. If this is the case with your order, please contact customer service at 1-800-737-5267. We are available to help Monday through Friday from 8:00 A.M. to 5:00 P.M. Central Time.

Returns

If you aren’t 100% satisfied with your order, you can return it to us for a full refund within 30 days of delivery. All returned items must be in unused and resalable condition with the original packaging. We recommend sending via certified mail with tracking number. We do not accept postage due returns.

To return an item, submit a return request on the site the product was originally purchased or contact customer service at 1-800-737-5267. Return Authorization (RA) number will be issued. Include the RA number on your packing slip. The package should be sent to:

Silverwood Products RETURNS
3300 Jet Cove Suite 5
Memphis, TN 38118

Once your order is received, a refund will be issued. Please allow 3-5 business days for processing.

Pricing Disclaimer

For more information about our pricing, please contact our sales team. Locations and other websites that sell Cheyenne and Silverwood Products are owned and operated independently and have the prerogative, by law, to price items within their own policy. It is for this reason we do not show retail pricing on our website.

Questions/Contact

If you have any questions about this privacy policy, please contact us at 479.286.1800 or info@cheyenneproducts.com.

This information was last modified on July 29, 2017.