Frequently Asked Questions

To place an order, you must create an account. If you are an active member of the trade and have a valid resale certificate or Tax ID (where required by state law), click here to start your membership application today. register>

All items are available on a first come, first serve basis. Adding an item to your Wishlist does not reserve the item for purchase. Please contact a sales rep if you would like to back order an item listed as unavailable.

Pricing is determined by the amount purchased during a trailing 12-month period.
Tier 1: $50,000+
Tier 2: $15,000 – $49,999
Tier 3: $1 – $14,999

If pricing is not accurately reflected in your cart, please contact your sales rep.

No minimum quantities. Orders can be placed at any time on our website or through your sales representative. Give us a call at 800-737-5267 or contact us at to place an order today!

Payments on the site are via PayPal where major credit cards are accepted. Customers at Tier 1 or Tier 2 pricing can arrange payment terms through a sales representative. To determine which payment options are available to you, please contact our sales team>

All orders are shipped within 2-3 business days via FedEx Ground/Home Delivery. LTL shipments can be arranged for large orders. For customers receiving our Tier 1 or Tier 2 pricing, we can arrange to ship using your preferred carrier and shipping account. Please contact your sales representative for more information.

Your merchandise carries a ninety (90) day warranty against manufacturing defects. If this is the case with your order, please contact customer service at 1-800-737-5267. We are available to help Monday through Friday from 8:00 A.M. to 5:00 P.M. Central Time.

No returns or damaged merchandise will be accepted without a Return Authorization (RMA) issued by our Customer Service Department. All returns for reasons other than shipping damage or manufacturer defect are subject to a 15% restocking fee plus shipping and handling.

All merchandise must be returned in original condition and in the original packaging to:

Silverwood Products RETURNS
3300 Jet Cove Memphis TN, 38118.

We recommend sending via certified mail with tracking number

Once your item is received, a refund will be issued. Please allow 3-5 business days for processing.

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